Return / Refund Policy

We want you to receive your Prolific Oasis order in the condition you expected. If something arrives damaged, defective, misprinted, or is lost in transit, contact us as soon as possible so we can review the issue.

Damaged, Defective, or Misprinted Items

Claims for damaged, defective, or misprinted items must be submitted within 4 weeks after the product is received. Email Shop@Prolificoasis.com with your order number, a description of the issue, and clear photos when applicable.

Lost Packages

Claims for packages lost in transit must be submitted within 4 weeks after the estimated delivery date. Please check the tracking information and confirm the shipping address used at checkout before contacting us.

Buyer’s Remorse & Sizing

Refunds are not offered for buyer’s remorse or ordering the wrong size. Please review the product details and size guide carefully before placing your order.

Before Sending Anything Back

Do not mail a return to any address unless Prolific Oasis has provided return instructions for your specific claim. Contact us first so we can review the order and provide the correct next step.

Need Help?

Email Shop@Prolificoasis.com or use our store chat when available. Include your order number so we can assist you more quickly.